1. Legal Compliance

This Privacy Policy is published in accordance with:

• Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Consumer Protection (E-Commerce) Rules, 2020

By accessing or using https://cozyhomes.world, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following personal information:

• Full Name
• Mobile Number
• Email Address
• Billing and Shipping Address
• Order History
• IP Address and Device Information

Payment details are processed securely via third-party payment gateways. CozyHomes does not store debit or credit card information.

3. Purpose of Data Collection

Your information is collected for:

• Processing and delivering orders
• Customer support and communication
• Fraud detection and prevention
• Legal and regulatory compliance
• Marketing communication (only with user consent)

4. Data Sharing

We may share limited personal information with:

• Delivery partners
• Payment service providers
• Government authorities if required by law

We do not sell, rent, or trade your personal information.

5. Data Security

We implement reasonable security practices and procedures in compliance with Indian law to safeguard personal data.

6. User Rights

Users may request access, correction, or deletion of their personal data by contacting:

[email protected]

7. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, customers may raise grievances at:

[email protected]

We aim to respond within 48 business hours.